Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times We offer shipping within the United States and internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.
- Domestic (US): Standard shipping typically takes 5–10 business days
- International: Delivery times vary by destination, typically 10–21 business days
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays Faithful Paws is not responsible for delays caused by carriers, customs, or circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at faithfulpawsusa@gmail.com within 7 days of the expected delivery date so we can resolve the issue promptly.